Refunds & Cancellation
Cancellation, refund and statutory consumer-right information for DesignLive services.
1. Subscription Cancellation
Customers may cancel a recurring DesignLive subscription before the next renewal using the available account or billing function or, where necessary, by contacting DesignLive support.
Unless mandatory law or the applicable offer states otherwise, cancellation stops future renewal and does not normally terminate access already paid for during the current billing period.
2. Refunds
Charges for a billing period that has already begun are generally not automatically refundable merely because the customer chooses not to continue using the service.
This does not limit any refund, remedy, cancellation or withdrawal right that cannot lawfully be excluded.
3. Incorrect, Duplicate or Unauthorized Charges
Customers who believe a charge is incorrect, duplicated or unauthorized should contact DesignLive promptly so the transaction can be investigated.
4. Service Failure
Where applicable law gives a customer a remedy because a paid digital service was not supplied as agreed, those mandatory rights remain unaffected.
5. Consumer Withdrawal Rights
Consumers may have statutory withdrawal rights under applicable law. The existence, duration and effect of such rights depend on the nature of the service, when performance begins and whether legally required consent or acknowledgment for immediate digital performance has been provided.
Nothing in this policy removes a consumer right that cannot lawfully be waived or excluded.
6. Digital Content and Immediate Performance
Where applicable law permits immediate performance of a digital service during a statutory withdrawal period, DesignLive may request the consumer's express consent to begin performance immediately and any acknowledgment required by law concerning the consequences for the withdrawal right.
7. Generated Designs and Downloads
The creation, generation or download of a design does not by itself remove rights granted by mandatory consumer law.
8. Physical Printing
Unless expressly stated otherwise, payments made to an independent printer for physical printing are governed by the agreement between the customer and that printer.
DesignLive's Printer Package or Send to Printer functionality does not make AI Innovation Services LTD the printer or seller of the physical printed product.
9. Refund Requests
Refund or cancellation questions may be sent to support@designlive.org. Please provide sufficient information to identify the relevant account and transaction.
10. Mandatory Rights
Nothing in this policy limits rights or remedies that cannot lawfully be excluded under applicable consumer law.
Last updated: 10 September 2026.